What you can change yourself
Open Settings from the top menu. You can change:
- Your first and last name
- Your phone number
- Your time zone
- Your password, if you signed up with an email address and password
- Saved cards, which you can delete from the card list
Changing your login email
For security, this is handled by a person. Email support@sprizzy.com from the address currently on the account and tell us the new address. We will not change a login email on a request from a different address.
Email preferences
Every marketing email from Sprizzy has an unsubscribe link at the bottom. Notifications about your own campaigns and payments are sent because they affect your money, so they keep coming while you have active campaigns.
If an unsubscribe link does not work, email support@sprizzy.com and we will take care of it.
Closing your account
Your account cannot be deleted while there is money in it, so do this first:
- End any campaign that is still running, so the unspent money moves to your account balance.
- Refund your balance from Payment History, or spend it.
- Open Settings and choose Delete account.
If you cannot log in, or you need your data removed rather than the account closed, email support@sprizzy.com from the address on the account. A person handles those requests.
What to do next
Open Settings to make the change. For anything involving your login email or deleting data, email support@sprizzy.com from the address on the account.