How to reach us
Email support@sprizzy.com, or use Get Help in your account menu.
Write from the email address on your Sprizzy account where you can. It lets us find your account straight away instead of asking you for details first.
Support is by email and ticket only. We do not offer phone support, and Sprizzy staff never contact customers on Telegram, WhatsApp or other messaging apps. See Messages and job offers using Sprizzy’s name.
What to include
The more of this you give us, the faster the answer:
- The campaign ID, shown next to the campaign name in your dashboard
- What you expected and what you are seeing instead
- A screenshot, with the video name and dates visible
- For payments: the date, the amount and the last four digits of the card
What we will never ask for
We will never ask for your password, your full card number, or your card security code. If a message asks for those, it did not come from Sprizzy.
Send ID documents only through the secure upload link in a verification email, never in a ticket or an email.
Feature ideas
We do want them. Email support@sprizzy.com with what you would like to see and why. We read every one, and we will not promise a date for something that has not been built.
Before you write
Many questions are already answered here, and the answer is usually faster:
- Why does my campaign still say Pending Review or Processing?
- My ad was disapproved, what now?
- How do I get a refund?
- Where is my money?
What to do next
Email support@sprizzy.com with your campaign ID and a short description of the problem.