What is Sprizzy’s refund policy?
Our refund policy is simple:
- If we can’t run your video, you get your money back. If Google says no to your video, or we can’t run it for any other reason, you get all your money back.
- Money you haven’t spent is always yours. Refund it yourself at any time: end the promotion and choose the refund option, or click Refund in Payment History.
- Your first promotion is covered by our money-back guarantee.
- Refunds go back to the card or account you paid with and usually show up in 5 to 10 business days.
- Money we add is for promotions only. Bonus funds, promo codes and other credit we add can be spent on promotions but can’t be paid out.
Read the full refund policy.
Sprizzy Refunds and the Money-Back Guarantee
Read the video transcript
Does Sprizzy give refunds? Yes. Your first Sprizzy promotion is covered by a money-back guarantee, and unspent money is always yours.
And if Google won't run your video, you get all your money back. An ad that never runs costs you nothing.
What is the Sprizzy money-back guarantee? It's a written promise on your first Sprizzy promotion. If you're not happy with the results, just ask us for a refund.
The full terms are on the guarantee page. To claim it, you simply email our support team.
How do I get my unspent money back from Sprizzy? You don't even need to ask us. End the promotion in your dashboard and choose the refund option.
Sprizzy checks the final numbers with Google Ads first, so you get back the exact amount your ad didn't spend.
If the money is already in your balance, there's a Refund button next to the payment on your Billing page.
Can I cancel my Sprizzy promotion? Any time. Pause it or end it from your dashboard, and the money it hasn't spent stays yours.
There's no subscription, no contract and no hidden fees, so there's nothing else to cancel.
And if you use Auto-Promote for new videos, you can switch it off at any time.
Where does a Sprizzy refund go? It goes back to the card or account you paid with, like PayPal, Apple Pay, Google Pay or Venmo.
Every payment goes safely through Braintree, which is part of PayPal, and the refund button names your card before you tap it.
Or keep the money as credit, and use it on your next video.
Since 2016, Sprizzy has promoted YouTube videos for creators, and it's a Google Partner.
Get the full answer at sprizzy.com/money-back-guarantee. Next up: is Sprizzy legit?
More questions answered on video
- Why use Sprizzy instead of Google Ads (YouTube Ads) Directly?
- Will Sprizzy hurt my channel?
- How does Sprizzy ensure compliance with YouTube’s policies?
- How much does Sprizzy cost?
- Will my results disappear after the promotion?
- Does Sprizzy offer a free trial?
- How long does it take for the video promotion to begin?
- Do I need a Google Ads account to use Sprizzy’s YouTube Promotion?
- Can I promote monetized videos and earn from them?
- Can Sprizzy automatically promote new videos I upload to my channel?
- How detailed can I get with geographic and demographic targeting?

