Billing and refunds
Payments, charges, invoices, and refunds.
Where is my money, and how do I use my account balance?
Your money is either inside a campaign or in your Sprizzy account balance, and ending a campaign moves the unspent part to the balance within about 10 minutes.
How do I get a refund?
Unspent money can be refunded at any time from your dashboard or Payment History, and it goes back to the payment method you used.
Where is my refund?
Refunds take 3 to 7 business days to reach your statement, and very recent payments are cancelled rather than refunded, so no credit line appears.
What payment methods can I use, and why was I asked to verify?
Sprizzy takes major cards, PayPal, Apple Pay, Google Pay and Venmo in US dollars, and some payments need a one-time identity check.
I was charged twice, or I do not recognize a charge
Most double charges are temporary authorization holds that drop off, and Payment History is the record of what actually went through.
How do I download an invoice or receipt?
Invoices download from Payment History with the download icon next to each paid payment.